1. Always identify yourself at the beginning of all calls.
2. Be sensitive to the tone of your voice. Do not sound overly anxious, aggressive or pushy. It is important your tone conveys authority and confidence. Do not lean back in your chair when speaking on the telephone.
3. Think through exactly what you plan to say and discuss BEFORE you place a call.
4. Do not allow interruptions to occur during conversations.
Tip: If you must interrupt the conversation, say to the person, “Please excuse me for a moment I’ll be right back.” And when you return, say, “Thank you for holding.”
5. Especially when leaving messages, speak clearly and slowly.
6. Build the habit of always turning off your cell phone ringer when entering a meeting, restaurant, theater, training class, etc.
7. Always speak into the telephone receiver with an even and low tone of voice.
8. Do not allow yourself to be distracted by other activities while speaking on the telephone.
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